Customer Service Fundamentals

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COURSE DESCRIPTION

This course introduces students to the basic tools and skills needed to provide a consistent level of service excellence in service to customers and clients.  Instruction focuses on developing skills in the areas of personal and telephone etiquette, analysis of the communication process, solving customer problems, and developing customer loyalty through a programme of service excellence.

ENTRY REQUIREMENTS

Applicants seeking admissions to this short course must be sixteen (16) years and over.

TO REGISTER FOR THIS COURSE, download, complete and email the application form to [email protected].

FOR FURTHER INFO:
Email: [email protected]
Call: (868) 625-5030 ext. 5417

 

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    DURATION
    15 weeks

    CAMPUS
    ONLINE 

    5:00 pm – 8:00 pm (Day TBA)

    COURSE FEE
    $1,200.00

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